Brooklyn Loft | Coffee Table | Square Base | Square

At Piet Williams Custom Furniture, we take pride in our quality and craftsmanship. We want you to be completely satisfied with your purchase. Below is our return and refund policy to ensure you are well-informed.

Returns

1. Custom and Bespoke Orders: Since our products are custom-made to fit your unique specifications, returns on bespoke furniture are generally not accepted unless there is a defect or damage attributable to us.
    
2. Ready-Made Products: For ready-made items, returns are accepted within 7 days of delivery, provided the item is unused and in its original condition and packaging. Return shipping costs are free.
    
3. Defective or Damaged Items: If you receive a defective or damaged product, please contact us within 48 hours of receiving the item. We will arrange for a repair, replacement, or refund at our discretion, pending inspection.

Refunds

1. Eligibility: Refunds are only issued for items eligible for return (see criteria above).
    
2. Processing Time: Refunds are processed within 3-10 business days once we receive and inspect the returned item.
    
3. Method of Refund: Refunds will be issued to the original payment method unless otherwise specified.

Note: Clearance or sale items cannot be returned or refunded.

We aim to make your delivery experience smooth and timely. Here’s what you can expect regarding shipping:

Domestic Shipping

1. Delivery Area: We deliver throughout South Africa, with shipping costs calculated based on the size and weight of your order and your location.
    
2. Delivery Time: Custom orders typically take 2-3 weeks to complete. Once completed, we will arrange delivery, which may take an additional 3-10 business days depending on your location.
    
3. Shipping Cost: Shipping costs are added to the final invoice and vary based on distance, item size, and required handling.

International Shipping

• Currently, we do not offer international shipping. If you are outside South Africa and would like to purchase a piece, please reach out to discuss potential arrangements.

Tracking and Updates

• Once your order is shipped, we will provide a tracking number so you can monitor the progress. If you have any questions or need assistance, please don’t hesitate to contact us.